Customer Satisfaction Rating Hits Record High in Q1 2026

According to the official customer satisfaction survey report released for the first quarter of 2026, our overall service satisfaction score reached 96.8 points, hitting a record high in the company’s operating history. The survey covered over 5,000 corporate and individual clients, with high praise focused on on-time delivery rate, cargo safety protection, transparent pricing and timely customer service response. In response to minor feedback about tracking system delays, the technical team upgraded the logistics tracking platform in late January to realize minute-level cargo location updates. The company stated it will keep optimizing operation standards and launching more personalized logistics packages to further lift service experience for all partners.